Get Customer a ring instead of blip sound for inbound calls in vicidial
Its very simple, just open in-group settings, and make these changes:-
this is optional, if you wanna play music in welcome message
Welcome message filename- ring (any audio with a ringing sound) (Put this audio around 9 seconds longer)
Play Welcome Message: Always
Music On Hold Context: (select your MOH)
On Hold Prompt Filename: (any audio below 9 seconds) (You can also leave this blank)
Agent Alert Filename: (use any small audio ~5 seconds for agent alert purpose)
Agent Alert Delay: 6 Seconds
Also set allow alerts=1 for every agent.
As a result :-
When a calls comes in, the caller will listen ringing sound, after ringing sound plays for 9 seconds the server will look for an available agent. MOH will play until an agent it free. As soon as you have a free agent, the agent will listen the agent alert audio (instead of Ding) and he will also get a popup of incoming call. Agent will have the time of 6 seconds to answer that call.
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